Part of the Recepción Bilingüe bundle for California WC & PI firms
Every call answered in English or Spanish, with a real person one transfer away
VoiceMates is a bilingual AI phone receptionist. It picks up on the first ring, takes the injury intake by phone, and warm-transfers to your staff, or to SupportMates' bilingual team in Guatemala, when the caller needs a person.
Now onboarding pilot firms. Flat monthly plans, never a per-case fee.
- Discloses AI and recording up front
- Natural voices in both languages
- No legal advice, ever
These are the real greetings, recorded at phone-line quality. The AI voice is the same in the live demo.
The problem
A missed call is a missed case
Your staff is on another call or in a hearing. The next injured caller goes to voicemail and dials another firm.
People call at night and on weekends. Voicemail in English only loses Spanish-speaking callers.
Callback notes without the date, employer or injury mean a second call before anyone can screen the case.
The Recepción Bilingüe bundle
Day, night and phone, all covered in two languages
VoiceMates covers the phone. Pair it with a SupportMates bilingual staffer by day and IntakeMates on your website at night.
A SupportMates bilingual staffer
A full-time team member from Guatemala City on your hours, who also takes the calls VoiceMates transfers. Paralegal support supervised by your attorneys.
About $8.15/hour, full-time
IntakeMates
Bilingual AI intake on your website, text and WhatsApp, with the same questions and guardrails as the phone.
From $299/month
VoiceMates (this page)
Answers, screens and transfers calls in English and Spanish, and sends you a written summary of every call.
From $59/month
Bundle pricing is quoted per firm on a call. Every product is a flat fee: we never charge per case, per signed client or per referral.
What it does
A receptionist that knows intake
Answers 24/7
First ring, every time. "Para español, diga español": callers pick their language and can switch.
Phone intake for injury cases
Runs the IntakeMates workers' comp and PI questions by phone: what happened, when, employer, injury, doctor, already represented.
Warm transfer
During office hours it rings your staff, or our bilingual team, and whispers who is calling and why before connecting.
Voicemail with transcript
When nobody can pick up, the caller leaves a message. You get it transcribed, in English or Spanish, with their number.
Leads where you work
Every call becomes a summary by email, Airtable or webhook, including calls where the caller hung up early.
Guardrails
Says it is AI and that the call is recorded. Never gives legal advice or case values. Gives 911/988 lines in emergencies.
Pricing
Pilot pricing, flat and monthly
One local number included. Live human backup from our Guatemala team is an add-on at $2 per call they answer.
Starter
Answering and messages
- 250 AI minutes, English and Spanish
- Answers from your FAQ, takes messages
- Voicemail transcripts
- Email, Airtable or webhook delivery
Pro
For busy front desks
- 600 AI minutes
- Warm transfer to your staff
- After-hours rules
- Everything in Starter
Legal intake
For WC and PI firms
- 1,000 AI minutes
- Workers' comp and PI intake script with legal guardrails
- Transfer to your intake staff or ours
- Everything in Pro
Overage is $0.22–$0.25 per AI minute. Pilot prices may change before general launch; we'll confirm yours in writing.
Why firms can trust it
Honest by design
Discloses AI and recordingThe first thing every caller hears is that they're talking to an AI assistant and that the call is recorded.
No referral networkCalls and leads go only to your firm. We never charge per case (B&P §6155).
Real people behind itSupportMates' bilingual team in Guatemala can take transfers during staffed hours.
Run by SupportMates LLCA bilingual staffing company whose team already supports California WC and PI firms.
FAQ
Questions firms ask
Can I keep my current phone number?
Yes. You can forward your existing line to VoiceMates for after-hours or overflow, or we set up a new local number for you.
Does it give legal advice?
No. It says it is an AI assistant, not a lawyer, and never gives legal advice, predicts outcomes or values cases. It collects the facts for your attorneys.
What happens when a caller asks for a person?
During your office hours it transfers to your staff. On the human backup add-on, our bilingual team in Guatemala answers during staffed hours. Otherwise it takes a detailed message.
Is the call recorded?
Yes, and callers are told at the start of the call. California requires all parties to consent to recording, so the notice is always played first.
Do you charge per case or per referral?
Never. VoiceMates is a flat monthly plan with included minutes. We are not a lawyer referral service.
Is it live today?
The browser demo is live now. We're onboarding pilot firms; your phone line is set up during onboarding.
Call it yourself in 30 seconds
The browser demo plays a real intake call, in English or Spanish. No phone needed.